We use Stripe facilitated through Shopify. We accept Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay & PayPal. Buy Now, Pay Later is available through Afterpay.
Stripe’s system ensures fraud protection measures are maintained & cardholder data is secure & encrypted for buyer security.
Estimated delivery times will be displayed at checkout, you can also refer to Australia Post’s domestic Parcel Post & Express Parcel timeframes here.
Note: orders are shipped from Victoria, Australia.
Get in touch with us ASAP at hello@postprimadonna.com if you have made a processing error such as wrong address. If our warehouse team hasn’t processed the order they will do their best to facilitate any amendments.
No, we don’t currently offer warehouse pick up. All Post Primadonna orders will be shipped directly to your location.
If you send an email before dispatch, we will be able to cancel and refund your order for you. Once dispatched, you’ll need to wait until your order arrives safely, then send an email to us to lodge a return.
Please get in touch with us via hello@postprimadonna.com our team will get back you as soon as possible.
Orders are fulfilled within 1-2 business days from our Melbourne (Australia) warehouse. We don’t ship on weekends or public holidays. For more information, check out our Shipping page.
We currently offer international delivery to Canada, New Zealand, United Kingdom, United States, Germany, Spain, France, UAE, Malaysia + Sweden.
For domestic parcels we offer a flat rate shipping of $5 standard & $10 express. International shipping costs are calculated at checkout. For more information, check out our Shipping page.
You will receive a confirmation email once payment has been successfully processed. You will receive another notification once your order has been fulfilled & this will include tracking details.
We want these beauties to arrive safely and only deliver with signature required. If you miss the delivery it will be taken to a post office as directed on the card left or via your tracking link.
Yes. There are exclusions and terms of refund that can be found in our Returns Policy.
Not at this stage. If you want to exchange we instead encourage customers to request a refund & then purchase their chosen replacement separately.
On the rare occasion, if we get enough requests, yes!
Yes, we have a collection of pieces made with materials that are known to be less susceptible to extreme tarnishing.
These materials include but isn't limited to PVD Gold Coating (up to 10x* thicker than Gold Plating) Gold Plating, Vermeil, Sterling Silver, Stainless Steel, Titanium and Rhodium Plating.
Please note that all jewellery that isn't 100% pure gold (24k gold) or 100% pure silver (fine silver) can tarnish.
View our Jewellery Care page for tips on how to keep your pieces in great condition. Treat with love!
All jewellery that isn't 100% pure gold (24k gold) or 100% pure silver (fine silver) can tarnish. This happens due to a process called oxidation.
When the material of your jewellery is exposed to the elements, it can slowly react causing it to wear and change colour.
Yes, we have a collection of pieces made with materials that are known to be less susceptible to extreme tarnishing, thus water-resistant.
These materials include but isn't limited to Gold Plating, Vermeil, Sterling Silver, Stainless Steel, Titanium and Rhodium Plating.
We still recommend that you take the utmost care and keep your pieces away from moisture and water.
Please note that all jewellery that isn't 100% pure gold (24k gold) or 100% pure silver (fine silver) can tarnish.
View our Jewellery Care page for tips on how to keep your pieces in great condition. Treat with love!
We do our best to ensure the description of each piece includes the details regarding materials.
To make the most informed decision, read through the description carefully and refer to our Materials Guide to find out further information.
We acknowledge that accessibility can be varied and we have gathered selections for pieces that have more straightforward clasps or don't require use of the clasp here.
Please reach out at hello@postprimadonna.comfor any particular needs and we will do our best to support any particular requests or provide further details on pieces.
Yes, we have Silicone Earring Backs.
Ah! We’re as excited as you are too. Curating and creating jewellery is everything to us.
We definitely recommend you follow us on Instagram @post.primadonna or subscribe to our newsletter at the bottom of the page to receive any information about upcoming collections.
We absolutely do! Check out our collection of earrings for Sensitive Ears.
As a standard, look out for pieces that are made with Stainless Steel, Sterling Silver or Genuine Gold.